Software applications dedicated to Customer Relationship Management can be used in all those situations in which the Company or any organization has to deal quickly and effectively a large number of contacts with its Customers, in order to provide information, assistance and services, and to manage and develop profitably marketing and commercial relations with Customers and Prospects.

Gruppo SIGLA has in-depth knowledge of the processes and technologies in CRM, which has been operating for many years and has acquired many skills for verticalization in the productive sectors (finance, services, utilities, industry). It is able to provide specific expertise and implement effective solutions through leading software in the sector, such as MS Dynamics CRM or via the open source proposal Vtiger CRM.

Complete the offer the skills in CTI (Computer Telephony Integration) that cover the CRM processes from the initial phase of the Call Center.


In particular the services offered to Companies are:

  • Analysis of the needs and requirements
  • Customization of services
  • CRM projects with CTI integration
  • Multichannel communication systems
  • Trouble-ticketing management
  • Optimized management of sales force
  • Planning systems of technical interventions
  • Marketing campaign management


The proposal of Gruppo SIGLA in CRM sector involves the use of these technologies:

  • MS Dynamics CRM
  • Vtiger CRM
  • Microsoft Windows
  • Linux
  • Visual Basic .NET
  • C#.NET
  • SQL
  • PHP
  • Javascript
  • MS Visual Studio
  • Integrated Development Environments
  • Aptana Studio/Eclipse
  • MS SQL Server
  • Oracle
  • MySQL
  • Integrated Reporting System
  • QlikView
  • Qlik Sense


Administrative Data

  • C.C.I.A.A.  /   11668330159

  • R.E.A.  /  360227

  • Tax Code  /  11668330159

  • VAT  /  01180940999

  • Share Capital  /  € 81.600,00