Gruppo SIGLA has worked for years in the IT Service Management sector with an offer based on ITIL aligned ITSM solutions.

The offer includes technology, consulting and training services provided by a team of technicians ITIL v3 certified, able to implement the core processes: Incident Management, Problem Management, Change Management, Asset Management, Release & Deployment Management, Service Level Management, Service Catalog Management, Supplier Management, Availability Management.

The technical solutions provided are based on iET ITSM suite by vendor iET Solutions, of which Gruppo SIGLA is distributor since the '90s. The iET technology provides an application environment certificated by Pink Verify on 13 processes. It is also accessible from mobile devices and is equipped with a proprietary development environment, which allows to quickly develop complex customizations. iET ITSM provides out-of-the-box all the functionalities needed to quickly implement processes for IT service management.

The development of a new Service Desk, advice to management in the governance of changes, technical and operational support to the evolution of processes and IT systems in accordance with international best practices are just a few examples of activities carried out by Gruppo SIGLA.


Services

In particular the services offered to Companies are:

  • Analysis of the needs and requirements
  • Service Desk Management according to ITIL Standard (Incident Management)
  • Support the delivery of IT services through ITIL-aligned tool
  • Field Force Automation and Planning
  • Setup of the Configuration Management DB (CMDB)
  • Agentless asset Discovery
  • Data analysis - dashboards for real-time monitoring
  • ITIL training

Technologies

The proposal of Gruppo SIGLA in ITSM sector involves the use of these technologies:

  • iET® ITSM
  • iET® Integration Center
  • iET® CMDB Intelligence
  • iET® Inventory Center
  • Windows Server 2012
  • Windows Server 2008
  • Windows 10
  • Windows 8.1
  • Windows 7
  • .NET
  • C#
  • PL/SQL
  • T-SQL
  • Java
  • iET® Developer’s Studio
  • XML
  • HTML
  • Oracle® 12c
  • SQL Server® 2014 SP1
  • SQL Server® 2012 SP3
  • SAP Crystal Reports®
  • QlikView
  • Qlik Sense

Contacts

Administrative Data

  • C.C.I.A.A.  /   11668330159

  • R.E.A.  /  360227

  • Tax Code  /  11668330159

  • VAT  /  01180940999

  • Share Capital  /  € 81.600,00