IT Service Management (ITSM)
Gruppo SIGLA has worked for years in the IT Service Management sector with an offer based on ITIL aligned ITSM solutions.
The offer includes technology, consulting and training services provided by a team of technicians ITIL v3 certified, able to implement the core processes: Incident Management, Problem Management, Change Management, Asset Management, Release & Deployment Management, Service Level Management, Service Catalog Management, Supplier Management, Availability Management.
The technical solutions provided are based on iET ITSM suite by vendor iET Solutions, of which Gruppo SIGLA is distributor since the '90s. The iET technology provides an application environment certificated by Pink Verify on 13 processes. It is also accessible from mobile devices and is equipped with a proprietary development environment, which allows to quickly develop complex customizations. iET ITSM provides out-of-the-box all the functionalities needed to quickly implement processes for IT service management.
The development of a new Service Desk, advice to management in the governance of changes, technical and operational support to the evolution of processes and IT systems in accordance with international best practices are just a few examples of activities carried out by Gruppo SIGLA.
In particular the services offered to Companies are:
The proposal of Gruppo SIGLA in ITSM sector involves the use of these technologies: