Unified Service Desk system
Gruppo SIGLA has recently acquired a "strategic" project in the Service Desk area for a prestigious service provider Group. The project involves the creation of a unified Service Desk system, based on the iET ITSM module of iET Solutions (ITIL compliant Service Management Platform). The requirement arises from the need to centralize the management of assistance for all Group companies that use heterogeneous tools.
In particular, the system created by Gruppo SIGLA responds to the needs of safeguarding the User Experience of end users through the use of a single tool with the same interface, to all operators of the system itself. The final system will be integrated with the existing Service Request processes, developed on custom or market applications, through e-mail management, and will be fed (through insertion/update procedures) with the data of Contact and Asset Data from the Data Base of the different divisions of our Customer.