Gruppo SIGLA has developed over the years many IT Service Management projects for the Gaming industry. This led to an excellent knowledge of processes and specific problems of the sector, which has allowed to build a verticalized software solution based on IET Solutions standard iET ITSM platform by IET Solutions.
Our offer includes:
- Call Center and/or Help Desk activities
- Escalation and Problem Management
- Integration with third party systems (suppliers for on site operations, logistic systems, etc…)
- Terminals, Room Server, Router room and Logistics Management Census
- SLA Complete Management of each process
- Customizable reporting and KPI extraction (for example, data exposure to AAMS)